Complaints Procedure & FOS

Complaints Procedure & Financial Ombudsman Service

If you have any complaint about the firm, or a service we have provided, please let us know by writing to the following address or by email or telephone:

  • Mr B Rees
    Opus Independent Financial planning Limited
    1 Coleshill Street
    Sutton Coldfield
    West Midlands
    B72 1SD

  • info@opusifp.com

  • 0121 354 4034

We promise to deal with your co plaint in a fair and objective manner. We will provide you with a copy of our formal complaints procedure upon request or upon receipt of a complaint. If we are unable to resolve a complaint to your satisfaction you will usually have the right to take your complaint to the Financial Ombudsman Service:

www.financial-ombudsman.org.uk

The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. They resolve disputes fairly and impartially.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme (FSCS) and you may be entitled to compensation from the scheme if, for any reason, we cannot meet our obligations. This will depend on the type of business and the circumstances of the claim.

Investments – Most types of investment business are covered up to a maximum of £85,000. Insurance – advising and arranging are covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, advising and arranging is covered for 100% of the claim, without any upper limit.

Where it is appropriate to do so, we may recommend products or funds that are not based in the UK. In the event that the providers of such funds are unable to meet their obligations, these are not covered by the FSCS compensation arrangements. If the product or fund is based in the European Economic Area (EEA), you may be covered by the local investor compensation scheme. We will make you aware if our recommendation includes such products or funds.

Further information about the compensation scheme arrangements is available from the FSCS website:

www.fscs.org.uk/consumer